A worldwide provider of business outsourcing and human capital management (HCM) solutions, ADP® (NASDAQ: ADP), which operates in over 100 countries including the Philippines, was recently named Global Leader and Star Performer in the 2015 Everest Group PEAK Matrix for HR Outsourcing Providers.
This is the second year in a row the company was named a Leader by the global management consulting firm. Everest Group said ADP's notable performance in the "deliver capability" category earned it the Star Performer designation. This capability is assessed based on scale, scope, technology solutions and innovation, deliver footprint, and buyer satisfaction.
Arkadev Basak, practice director at Everest Group, said, “ADP continues to excel with the global solutions it provides to the multi-process human resources outsourcing market. In addition to expanding its capabilities in Europe and the Asia-Pacific region, ADP has bolstered its mobility capabilities with the ADP Mobile App and has set a benchmark in HR analytics with ADP DataCloud.”
ADP (Philippines), Inc. vice president & general manager Josep Maria Elias, who heads ADP’s Philippine sites said, “Through our site expansion last year, the Philippine operations was able to contribute to expanding the reach of ADP’s global expertise and technology innovations. Moreover, with our dedication to delivering service excellence, we wish to be able to contribute more to ADP’s success in supporting our clients through the best human capital services across the globe.”
ADP has been operating as a knowledge process outsourcing firm in the Philippines since 2010, with two sites located in Glorietta 2 Corporate Centre in Makati City and Aeon Centre in Filinvest, Alabang.
Notably, in the Everest Group report, ADP clients also cited the launch of ADP GlobalView HCM and the ADP Marketplace, and the company’s comprehensive approach to Affordable Care Act (ACA) compliance to illustrate the business process outsourcing company’s continued commitment to providing robust solutions to its global clients. Highlighted as well are the company’s payroll expertise, innovation, and project management skills as differentiators.
Everest Group’s assessment classifies service providers into three categories – Leaders, Major Contenders and Aspirants. Meanwhile, the PEAK Matrix – Performance, Experience, Ability and Knowledge – is a framework that provides an objective, data-driven and comparative assessment of MPHRO providers based on their market success and delivery capability. Everest Group also designates eligible service providers with Star Performers status, based on relative year-on-year movement on the Everest Group PEAK Matrix.