“Baguio was a natural choice because it has been so good to us for 12 years, and the region still has tremendous growth potential. And we are delighted to open the Sitel SM Cyber site, our 4th in the City of Pines, “ Craig Raines, Sitel Philippines Chief Operating Officer, shared.
Last March 24, 2017, Sitel Baguio Cyber Grand Inauguration attended by the Sitel Officers, some VIP’s from the government and media. The new office of Sitel in Baguio is very beautiful, best in class facility and very nice interior. Sitel its 4th site in Baguio sustaining its growth trajectory in the Philippines, looking for a 800 new jobs in region 1 and bringing to 13 the total number full-service customer contact service centers in the country. The new facility reinforces Sitel’s commitment to increase its footprint in the country and generate more jobs for Filipinos. It offers the region’s talent a chance to belong to a leading global brand and work in a cutting-edge Sitel facility.
With over 30 years of industry experience, Sitel serves more than 62 markets in 40 languages, with 61,100 passionate and talented associates from 108 contact centers strategically located in 21 countries. Sitel was in the Philippines since 2000 has enjoyed steady growth in the local market for 16 years now. The Philippines’ business-friendly climate, in particular, its pool of highly skilled talent with a strong customer orientation have enabled Sitel to grow and expand at a steady clip.
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. Combining comprehensive customer care capabilities, leading multichannel solutions, and unparalleled experience across all industries, Sitel collaborates with some of the best known global brands to help deliver outstanding customer experiences.
|Mr. Michael dela Peña|
Michael dela Peña, Sitel Philippines Vice President of Operations for Northern Luzon, shares. “We are elated to increase our investment in a city that has shown steady growth and progress. From just 35 employees in 2004 we have steadily increased to over 4,000 employees in Baguio, servicing 13 accounts. With this expansion, Sitel remains to be Baguio City’s top company providing job opportunities in the region, and with the upgrades to our new facility, we are constantly stepping up our game.”
|Best in class Recruitment Hub|
|Chill Pods for Associates|
Sitel’s SM Cyber site is now home to the region’s Recruitment hub. The facility boasts of the latest innovations in workspace technology, aesthetic design and one-of-a-kind amenities, such as the Entertainment Center that features an 18-hole indoor golf course, pool tables, and futsal and basketball facilities.
|Spacious and relaxing lounge|
|Meeting and conference rooms|
|Meeting and conference rooms 2|
Innovations in office design are not limited to the recruitment and entertainment areas. The Production Floor for the Sitel SM Cyber site was especially designed to promote open communication. The Business Lounge was created with a large open space featuring private work areas, phone booths, and huddle rooms for associates to meet, share ideas, brainstorm, and innovate.
The company is a subsidiary of Groupe Acticall. Visit sitel.com to learn more.